SmartLynx refund for cancellation.
Are you eligible for it? And, what are the regulations that apply?
When airlines cancel flights, passengers often seek information regarding potential refunds. In this extensive guide, we will explore the procedure for securing a refund for cancelled flight. We will examine European regulations, outline the expected refund and flight compensation for passengers. It’s important to note that in certain situations, you may be entitled to not only a refund but also compensation for flight cancellations.
SmartLynx Refund For Cancellation
Are you entitled to a SmartLynx refund for cancellation? What about flight compensation?
It depends on the timing of the cancellation. So the initial question to be addressed — when was your flight cancelled?
There are two potential scenarios.
Scenario 1: Flight Is Cancelled Less Than 2 Weeks Before the Trip
You can get: Refund or alternate flight + compensation (if SmartLynx is at fault).
This is viewed as a last-minute flight cancellation.
SmartLynx offers you two alternatives if they cancel your flight no more than 14 days before departure: a full refund or an alternate flight to your original destination. You have the right to select which option suits you. If the fault lies with SmartLynx, you may be eligible for flight cancellation compensation.
Both the refund and compensation will be credited to your bank account.
Check your compensation online!
Read more:
- SmartLynx flight cancellation compensation
- Your SmartLynx Compensation Claim Is Denied. Now What?
- Your SmartLynx Refund Is Taking Forever. What To Do?
Scenario 2: Flight Is Cancelled More Than 2 Weeks Before the Trip
You can get: Refund or alternate flight to your destination.
If your journey is cancelled more than 14 days before departure, you won’t be eligible for compensation. However, SmartLynx has to offer you the choice between an alternate flight or a refund, and you have the right to select the option that suits you best.
SmartLynx refund for cancellation should arrive within 7 days.
You don’t have to accept a SmartLynx voucher.
What Happens If Your Connecting Flight is Missed Due to Cancellation?
Do you need to be in time for another flight?
If you have another flight to catch and your SmartLynx flight gets cancelled, the responsibility for making it to your next flight rests with you. Since this is considered a self-transfer situation, the airline cannot be held responsible for any missed connections.
It’s important to note that SmartLynx does not provide protected connecting flights. Therefore, you will be required to manage the consequences and make arrangements for a new flight on your own.
For additional information, please refer to our guide on SmartLynx missed connection compensation.
SmartLynx Cancelled Flight Refund: FAQ
Do I Receive a Refund If My Flight Is Cancelled?
If you are flying with a EU-based airline such as SmartLynx, then yes.
You have the option of receiving a refund instead of rebooking. But you can’t have both.
In some cases, you are also entitled to compensation (in addition to the refund). If SmartLynx cancels your flight less than 14 days before the trip and it’s their fault, you might be eligible for both a refund (or a new flight) and SmartLynx flight cancellation compensation.
SmartLynx Voucher Refund or Cash, Can I Get Money?
What if SmartLynx is offering you a voucher instead of the refund?
If SmartLynx offers you a voucher as a refund, you can choose to decline it and request cash/bank transfer instead. It’s important to know that based on European Union regulations (Regulation (EC) No 261/2004), airlines are obligated to provide compensation and refunds in cash or through a bank transfer.
Have you been provided with a voucher already?
Request SmartLynx to convert the travel voucher to cash.
What If SmartLynx Is Refusing Refund for Cancellation?
If SmartLynx is denying your refund request, don’t be disheartened.
Remember that you can insist on your right to a refund. You can cite Regulation (EC) No 261/2004, Articles 5 and 8, which obligates airlines to offer refunds in certain conditions. If SmartLynx continues to refuse, get in touch with the national enforcement body in the country where your flight originated for further assistance.
Can You Get Both Compensation and Refund?
Yes, it’s possible in some situations.
If SmartLynx cancels your flight less than 14 days before departure due to their mistake, you have the right to receive a full refund and compensation from SmartLynx. It is important to note that both the refund and compensation should be transferred to your bank account, rather than provided as SmartLynx vouchers.
In case you’ve already received a voucher or coupon from SmartLynx, you can request its conversion to a cash refund by contacting SmartLynx.
What Happens if I Cancel a Flight, Not the Airline?
If you cancel a flight, the airline’s cancellation policy will apply.
Most airlines will provide a partial or full refund depending on the fare conditions at the time of booking. However, it is crucial to note that not all tickets are refundable.
Before buying a ticket, it’s a good idea to check the fare rules.
How Long Does It Take To Receive a Refund for a Cancelled Flight?
SmartLynx refund for cancellation takes approximately 7 days.
According to EU Regulation 261/2004, EU airlines must complete the refund procedure within seven days after canceling the flight. If the airline exceeds this timeframe, it is recommended to contact them for further information.
Learn more: Your SmartLynx Refund Is Taking Forever. What To Do?
What Are My Rights if My Flight Is Cancelled?
If your flight is cancelled, you are entitled to a full refund or a new flight.
If your flight is cancelled 0-14 days before departure date due to airline’s fault, you are entitled to flight cancellation compensation. The amount of compensation varies based on the distance of your flight and the length of the delay.
Moreover, you have a right to care. This means you are entitled to meals and refreshments, two complimentary calls, emails, or faxes. Hotel accommodation, and transportation between the airport and hotel must be offered if the delay is overnight.
I Chose a Refund, But I Haven’t Received It Yet, What Should I Do?
If you haven’t received your refund within seven days, we advise you to reach out to SmartLynx customer service. While it could be a delay in the bank transfer, if the delay persists beyond a reasonable timeframe, you should contemplate seeking additional assistance or exploring legal options.
Learn more: Your SmartLynx Refund Is Taking Forever. What To Do?
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
What is your experience with SmartLynx flight cancellations? Have you ever received a refund from SmartLynx because they cancelled a flight?