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SmartLynx Denied Boarding Compensation

SmartLynx overbooking compensation / denied boarding compensation.

How much is flight overbooking compensation? Rules? How to get it?

Overbooking is a common practice. Airlines often overbook their flights (i.e. sell more tickets than there are seats) to ensure that there are no empty seats at take-off. Because there are always no-shows. Overbooking allows airlines maximize capacity of their flights. But there are situations when all passengers show up. What happens then? Someone has to be denied boarding. When that happens, the passenger is entitled to EU denied boarding compensation.

And SmartLynx is no exception. 

There are two ways you can claim this compensation.

1. SmartLynx Overbooking Compensation: EU Denied Boarding Regulations

Have you been denied boarding by SmartLynx? 

What are your rights? Will you be booked on a new flight? In which situations are you entitled to denied boarding compensation from SmartLynx? When it comes to denied boarding due to overbooking, the rules are simple – you have a right to receive care from the airline, and, in certain cases, to compensation from the airline. 

If you’re flying to/from Europe with SmartLynx, and you are denied boarding due to overbooking — you are entitled to flight overbooking compensation (EU denied boarding compensation) up to €600.

This only applies to overbookings.

The EU regulation apply only to situations when you are denied boarding due to overbooking. All other situations are not covered by the regulation. You won’t be entitled to compensation if you are denied boarding due to visa or passport issues, or if you voluntarily give up your seat.

Does the regulation cover charter flights? Yes. Even though SmartLynx is a charter airline, you are protected on its flights.

Read more: 

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

1.1 Voluntary Denied Boarding

What is voluntary denied boarding?

Yes, there are different types of denied boarding. 

Your flight is overbooked. SmartLynx has sold more tickets than there are seats. But, unfortunately, all people have showed up for their flight. Now the airline has to look for volunteers. These volunteers are offered a new flight (for free) and some perks, such as a free meal, instant compensation (cash or vouchers) and, in case of a long delay, a free hotel stay.

You might be offered all of this as well. If you are offered compensation like this and you accept it, it’s called voluntary boarding denial.

In this case, you aren’t entitled to denied boarding compensation from SmartLynx.

You don’t have to agree to an offer like this.

1.2 Involuntary Denied Boarding

There are situations when passengers don’t have a choice.

There are not enough volunteers and not enough seats. The airline has no choice but to deny boarding to some of its passengers. People with confirmed tickets will be refused boarding (involuntarily). It’s called involuntarily denied boarding.

If this has happened to you, you are entitled to compensation.

What happens in case of involuntary denied boarding?

  • The airline must provide you with a new flight;
  • The airline must refund you fully should you decline the new flight provided;
  • In addition to that, you are entitled to receive care from the airline*;
  • You are entitled to compensation up to €600 per passenger. 

* SmartLynx must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If you have to wait overnight, SmartLynx must provide you with free accommodation and free transfer from and to the airport.

1.3 Right to Care

All passengers travelling with SmartLynx have a right to care.

Even though SmartLynx is a charter airline, you have a right to care. According to the EU regulations, passengers are protected not only on scheduled flights, but also on charter flights.

If you have to wait at the airport for a new flight, you are entitled to certain services for free. If you are denied boarding, or if it’s a last-minute cancellation or a long delay, and you have to wait at the airport, you have a right to receive care from SmartLynx. As long as you have to wait for 3 or more hours extra.

It includes flight disruptions caused by extraordinary circumstances.

What does it mean for you as a passenger?

SmartLynx must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If the flight is only on the next day, the airline has to offer a free hotel stay and free transfer. 

Agreeing to these free services doesn’t affect your chances of getting compensation.

Contact the airline if you haven’t been offered anything.

Entering hotel room
Photo by Pixabay from Pexels

2. How to Claim SmartLynx Flight Compensation? How to Claim Flight Overbooking Compensation?

You can claim compensation yourself.

The other option is to work with professionals.

Claiming compensation from SmartLynx yourself. Write an e-mail to SmartLynx customer support center and request denied boarding compensation. You can find all e-mail addresses on SmartLynx’s website. Alternatively, use the SmartLynx complaint/contact form on their website. Refer to the above mentioned EU Flight Compensation regulation (EC) No 261/2004. Keep in mind that it may take months until the process is completed, and you receive denied boarding compensation SmartLynx owes you. Ask for the right amount of money in pay, and don’t accept any SmartLynx coupons. The airline might refuse to cooperate, and you will need to take extra steps to get compensation.

You can also take the easiest path — legal representation.

Register your SmartLynx compensation claim with the help of a flight compensation company. In this case, you don’t have to do much. You need to fill in and sign one form, and the flight compensation company will take it from there. They will claim compensation on your behalf. Our partners offer such services.

When choosing this option, here is all you will have to do:

Go to
this page

Fill in a claim form

Upload documents*

Sign online

And that’s it — the rest is handled by professionals.

* Your boarding pass and passport or ID copy.

Read more: SmartLynx Missed Connection Compensation

2.1 How Long Does It Take?

It could be 2 months, and it could be 6 months.

Most people receive compensation within a few months. 

It depends on the airline, country you are flying from and time of the year. 

Quite often airlines aren’t cooperative and refuse to pay compensation. Then it is necessary to take the case to a national enforcement body or court. If that’s the case with your flight, it might take a few months until you receive your compensation. 

Euro banknotes
Photo by Pixabay from Pexels

3. How Much Can You Claim?

In the EU compensation amounts are fixed.

In most situations they range from €250 to €600.

Here is how you can calculate SmartLynx compensation yourself:

When your destination is within the EU/UK:


If the distance of your flight is
up to 1,500 km


If the distance of your flight is between 1,500 – 3,500 km

When your destination is outside the EU/UK:


If the distance of your flight is
up to 1,500 km


If the distance of your flight is between 1,500 – 3,500 km


If the distance of your flight is more than 3,500 km

There’s one exception. When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation amount (that means €300, not €600).

3.1 SmartLynx Voucher Code, Discounts or Cash?

According to the law, compensations have to be paid in cash or by bank transfer.

If SmartLynx offers you a voucher instead of compensation or refund, you don’t have to accept it. Ask for a bank transfer instead. Because all airline compensations and refunds in the EU have to be paid in cash or by bank transfer.

SmartLynx Denied Boarding Compensation: FAQ

My flight ticket was cheap. Will it lower the chances of getting compensation?


Because the price of the ticket doesn’t matter.

The cheap price of your ticket also doesn’t affect the compensation amount you are getting.

Do I need to have travel insurance in order to claim compensation?

No, you don’t. 

You can claim compensation even if you don’t have insurance. According to Regulation EC 261/2004, as long as it’s a delay of at least 3 hours, and it’s due to the fault of the airline, you might be entitled to compensation.

It doesn’t matter if you have insurance or not.

Can my kid get compensation from SmartLynx?


The age of the passenger doesn’t matter. If you are entitled to compensation of 600 euro, your child/baby will be too. Even infants who have a special infant ticket can get compensation.

Can I claim compensation for another person?

Can you claim compensation for a friend, relative, family member?

Yes, you can. Even if you weren’t on that flight yourself.

Ask them to provide their passport copy and boarding pass. Also they will need to sign a couple of documents. The rest you can easily do yourself. 

How far back can I claim compensation?

It depends on the laws of the country.

But in many European countries you can claim compensation even for old flights. If your disrupted flight was 2-3 years ago, you might still be able to claim compensation for it. However, we would recommend you to make a claim as soon as you return from your trip.

What to do if SmartLynx is refusing to pay compensation?

SmartLynx is refusing to pay compensation even though you are entitled to it. 

What to do in such a situation? Can you still proceed? Yes. There are two options how you can continue.  The best way is to hand over your case to a flight compensation company. The company will finish the process and claim compensation on your behalf.

Alternatively, you may contact the respective national enforcement body and ask them to help solve your case. There are national enforcement bodies in all the EU Member states.

Problems With Visa or Passport

I was denied boarding due to issues with my visa / passport. Am I entitled to compensation?


If you were denied boarding due to your own fault (like expired passport or no visa), you aren’t entitled to denied boarding compensation from SmartLynx. You can get compensation only if you have been involuntarily denied boarding because of overbooking. 

EU – Non-EU Flights, Regulation UK261, Tourists

I’m flying to the EU from a country outside the EU. Can I get compensation?

If you’re flying with SmartLynx, then you can.

If your SmartLynx flight departing from a country outside the EU is eligible to compensation, you can get it. According to the EU Flight Compensation Regulation 261/2004, you are protected on all SmartLynx flights.

I’m flying from the EU to a country outside the EU. Can I get compensation?

If it’s a SmartLynx flight, then you can.

I am not a European. Can I get compensation?


In Europe, all passengers are protected. Both  tourists from overseas and Europeans alike. 

Other Situations

SmartLynx booked me on a new flight and provided me with a free hotel room. Can I still get compensated?


If your flight is eligible to compensation, you can get it, even if you accepted care and a new flight from the airline.

SmartLynx took me to my destination. Can I still get compensation?

You might.

If your flight is eligible to compensation, you can get it even if you accepted a new flight. 

If you arrived at least 3 hours later than scheduled, and the delay was due to the fault of the airline, you are entitled to compensation (up to €600 per passenger). Also you are entitled to care from the airline, and, if necessary (in case of cancellation or denied boarding), a new flight, too.

What is your experience? Have you ever received SmartLynx overbooking compensation? Do you still have questions about SmartLynx compensation claim procedures and policies? Ask in the comments.