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How to Claim SmartLynx Compensation?

How to claim SmartLynx compensation?

How to claim flight delay compensation?

The process of getting compensation from SmartLynx varies depending on the compensation type. Sometimes, you may have different options to consider, such as handling the claim yourself or seeking help from a flight compensation company. However, there might be situations where handling the claim on your own is the only choice. It’s important to understand the distinction between compensation and refund, as they are not synonymous. Depending on the conditions, you may be entitled to compensation, a refund, or both.

How to Claim SmartLynx Compensation?

How to claim SmartLynx compensation for flight disturbances?

The methodology for claiming compensation from SmartLynx is contingent on the type of compensation you’re pursuing. Below are some of the commonly encountered scenarios:

1. UK/EU Flight Compensation: SmartLynx

It’s important to note that aircraft technical problems and airline employee strikes fall under the airline’s responsibility and are not deemed extraordinary circumstances.

1.1 Long Flight Delay

Criteria for claiming flight delay compensation from SmartLynx:

  • Delay must be 3 or more hours long (at the time of arrival);
  • The delay must be due to the fault of the airline;
  • Flight must be within/to/from Europe.

If you want to file a compensation claim with SmartLynx, their customer service centre can be reached via their website. Make sure to cite Regulation (EC) No 261/2004 and maintain persistence in your communications.

An alternative method is to file a claim with our partners, a flight compensation company.

Read more:

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

1.2 Flight Cancellation

For compensation from SmartLynx, your flight must meet the following criteria:

  • Cancelled at short notice (up to 14 days before the flight);
  • Cancelled due to the fault of SmartLynx (not due to adverse weather or other extraordinary circumstances);
  • To/within/from Europe.

Reach out to the SmartLynx customer service centre via their website to initiate a claim.

Ensure to cite Regulation (EC) No 261/2004 and assert your rights to prevent claim denial from the airline.

An alternative method is to file a claim with our partners, a flight compensation company.

Read more:

1.3 Denied Boarding / Overbooking

For passengers to be eligible for denied boarding compensation, certain conditions must be satisfied:

  • The passenger must be involuntarily denied boarding due to overbooking;
  • Boarding denial should be an airline error, such as overbooking, not due to issues with your documents such as passport, visa, etc.;
  • The flight must be from/within/or to Europe.

Please note, that passengers lacking appropriate travel documents, such as valid visas, will not qualify for compensation. Also, passengers who willingly choose different arrangements, like a later flight (this is called “voluntary denied boarding”), might not qualify for compensation.

How to claim SmartLynx compensation for boarding denial?

Reach out to SmartLynx’s customer service centre through their website. Please refer to Regulation (EC) No 261/2004.

Alternatively, you can file a claim with our partners.

Learn more: SmartLynx Denied Boarding Compensation

1.4 Missed Connection Flight

If your initial flight experiences a delay or cancellation, resulting in a missed connecting flight and subsequent delay in reaching your final destination, it’s important to note that you will not qualify for compensation under Regulation (EC) No 261/2004. That’s correct – compensation won’t be applicable.

The reason behind this is that SmartLynx does not offer connecting flights. SmartLynx exclusively provides point-to-point flights.

Read more: SmartLynx Missed Connection Compensation

1.5 Downgrading

If your flight category is changed to a lower class without your consent, you are eligible for compensation from the airline. The compensation amount is determined by the distance of your flight and ranges from 30% to 75% of your ticket’s cost. The airline is obligated to provide this compensation promptly.

If the airline does not meet this obligation, it is advisable to get in touch with the airline and file a formal claim. It’s important to understand that you are not obliged to accept any vouchers or coupons that the airline may offer. In case you encounter any difficulties, you can refer to Regulation (EC) No 261/2004 for support.

However, with SmartLynx this doesn’t apply at the moment.

Because SmartLynx don’t have Business or First class.

Luggage carousel at the airport

2. Baggage Compensation

How to claim SmartLynx compensation for baggage issues?

When it comes to issues with your baggage, you have a couple of options. You can either get in touch with your insurance company to deal with the claim, or you can file a claim directly through SmartLynx’s website. Note that flight compensation companies usually do not deal with baggage claims.

2.1 Damaged Baggage

If your baggage has been damaged, here’s how to go about it.

Here’s the process:

  1. Submit a damage report at the airport within 7 days of receiving your bag;
  2. Provide required information;
  3. Make a claim online;
  4. Get compensation of up to €1300.

Read more: SmartLynx Damaged Baggage Compensation

2.2 Delayed Baggage

If your baggage is delayed, adhere to this guide:

  1. Declare the delay of your baggage at the airport;
  2. Obtain the Property Irregularity Report or PIR with a personal reference number;
  3. Monitor your bag’s status online using your reference number;
  4. Get reimbursement for your expenses (necessary items that you have had to buy due to this delay).

Read more: SmartLynx Delayed Baggage Compensation

2.3 Lost Baggage

Sometimes, your bag may not turn up at all.

If this is the case, follow these instructions:

  1. Report the loss of your bag at the airport;
  2. Obtain the Property Irregularity Report with a personal reference number;
  3. Monitor your bag’s status online, using your reference number;
  4. If your bag remains unfound after 21 days, provide a list of items that were in your bag, to receive compensation of up to €1300;
  5. In addition to the compensation, you have the option to file a claim for further costs.

Read more: SmartLynx Lost Baggage Compensation

Euro banknotes

3. SmartLynx Refund For Cancellation

If your flight with SmartLynx gets cancelled, you can get a refund for the amount you paid.

Depending on the situation, you might also be eligible for compensation. To claim your refund or compensation, it’s important to contact SmartLynx as soon as possible. Follow up after a couple of weeks if needed.

You can read more about this process in the linked article.

Read more: SmartLynx Refund For Cancellation

3.1 What If You Cancel a SmartLynx Flight?

To cancel your SmartLynx flight and initiate the refund process, follow these simple steps.

First, you can cancel your reservation by contacting the travel agency through which you purchased your ticket. Once the cancellation is complete, the travel agency will submit a refund request. The refund amount will be determined based on the fare conditions of your ticket.

Do note, that not all tickets are refundable. If you purchased a non-refundable ticket, you might not receive a refund, or there might be heavy cancellation charges. It’s important to read and understand the fare rules before purchasing a ticket.

It’s important to note that if you cancel your own flight, you won’t receive compensation. Compensation under Regulation (EC) No 261/2004 only applies when the airline cancels the flight, not when the passenger chooses to cancel.

So, in conclusion, while you may get a refund for your ticket depending on the fare conditions, you cannot get compensation for self-cancelled flights.

Do Not Agree to SmartLynx Vouchers

When you are entitled to European flight compensation or a refund from SmartLynx, it is important to know that you do not have to accept vouchers as a form of compensation. You have the right to request a monetary refund instead.

When contacting SmartLynx customer service (or the travel agency through which you bought the ticket), it’s important to mention Regulation (EC) No 261/2004 and clearly state your refusal to accept vouchers as compensation. If the agent doesn’t provide a cash refund, escalate the issue to their supervisor or manager for further assistance.

Yes – you have the right to receive your compensation or refund from SmartLynx without having to accept SmartLynx vouchers as payment.

Pursuing SmartLynx Flight Compensation Independently

How to claim SmartLynx compensation independently?

When pursuing your SmartLynx flight compensation independently, it’s important to remain assertive and knowledgeable about your rights. Airlines may attempt to avoid compensation by exaggerating issues or incorrectly labelling technical faults as extraordinary circumstances. Additionally, they may suggest vouchers instead of cash compensation. Stay vigilant and informed throughout the process.

These strategies are prevalent among airlines globally, not only SmartLynx.

In a nutshell, here’s how to pursue SmartLynx flight compensation on your own:

  1. Recognize your entitlement to compensation. Based on EC Regulation No. 261/2004, ascertain whether your situation qualifies you for flight compensation or a refund.
  2. Retain all pertinent documents. This covers boarding passes, tickets, receipts, and any other proof of your flight and expenditures.
  3. Reach out to SmartLynx. Submit your claim directly to SmartLynx’s customer service. This could be done via email, phone, or through their website.
  4. Stay firm. If your initial response isn’t satisfactory, don’t back down. Stay in touch with the airline and stand firm on your compensation rights.
  5. Reject vouchers. Remember, you’re entitled to cash compensation. Refuse vouchers if they are proposed.
  6. Escalate when necessary. If the airline rejects your compensation claim, think about escalating the issue to a National Enforcement Body or initiating legal proceedings.

By following these steps, you can successfully navigate the process of claiming flight compensation on your own. Keep in mind that it can be complex, and expert help is available if needed. Our partners offer assistance in claiming compensation from airlines.

Court Action – SmartLynx

If SmartLynx denies your compensation claim, you may need to take legal action against the airline. However, before going to court, you can escalate your claim to NEB, which could help you avoid legal proceedings. A favourable decision from NEB can strengthen your position and improve your chances of obtaining compensation, even if the airline still refuses to pay.

If, despite all your attempts, the airline persists in its refusal to compensate you, filing a lawsuit against SmartLynx could be your next step. Consider this as a last resort after exhausting all other mediation and escalation options. Remember, legal actions can be financially and time-consuming.

So, it’s essential to be prepared and understand exactly what you’re signing up for. However, if your claim is held under EC Regulation No. 261/2004, and you have the necessary documents to back it, a court may indeed be your next stop.

What is your experience with SmartLynx compensation claims? Have you ever received compensation from SmartLynx? Share your experience, or questions, in the comments.